Shipping policy
Shipping Policy
Thank you for shopping with Roamie! We work hard to process and deliver your order as quickly as possible.
Order Processing
Orders are typically processed within 1–3 business days. Orders placed on weekends or holidays will be processed on the next business day. Once your order ships, you will receive a confirmation email with tracking information.
Estimated Delivery Times
- Canada: 7–15 business days
- United States: 7–15 business days
- International: 10–25 business days
Delivery times are estimates and may vary because of carrier delays, customs processing, weather, holidays, or other circumstances outside our control.
Tracking Your Order
Tracking information may take 2–5 business days to update after your order has shipped. If your tracking has not updated after five business days, please contact us through our Contact Us page.
Multiple Packages
If your order contains multiple items, they may be shipped separately and arrive at different times. You will not be charged additional shipping fees if your order is divided into multiple packages.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address. Please contact us as soon as possible if you notice an error. Once an order has been processed or shipped, we cannot guarantee that the address can be changed. Additional shipping charges may apply if an order must be reshipped because an incorrect address was provided.
Lost, Delayed, or Stolen Packages
Roamie is not responsible for delays caused by the shipping carrier or for packages marked as delivered that are lost or stolen after delivery. If your package is delayed, lost in transit, or marked as delivered but cannot be located, please contact the carrier first and then reach out to us so we can assist you.
Customs and Import Fees
International customers are responsible for any customs duties, taxes, or import fees charged by their country. These charges are not included in the purchase price or shipping cost.
Questions
If you have any questions about your shipment, please contact us through our Contact Us page and include your order number